Effective Date: 20 Feb, 2021

At Pan American Gem, we want you to be completely satisfied with your purchase. If you are not happy with your purchase, we’re here to help.

1. Return Period

You have 30 days from the date of purchase to return an item for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must provide proof of purchase (receipt or order confirmation).

3. Non-Returnable Items

Certain items are non-returnable, such as:

• Customized or personalized items.
• Items on clearance or final sale.
• Gift cards.

4. Return Process

To initiate a return, please contact us at joel@panamericangem.com. We will provide you with a return authorization and instructions on how to ship the item back to us.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be applied to your original method of payment within 25 days.

6. Shipping Costs

• You are responsible for paying for your own shipping costs for returning the item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective or incorrect.

7. Exchanges

If you need to exchange an item for a different size or color, please contact us. We will work with you to ensure a smooth exchange process.

8. Contact Information

If you have any questions about our return policy, please contact us at joel@panamericangem.com.