Effective Date: 20 Feb, 2021

Pan American Gem is committed to delivering your orders efficiently and on time. The following Shipping Policy outlines how we process and ship orders placed through our website https://www.panamericangem.com.

1. Processing Time

• All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• If we are experiencing a high volume of orders or delays due to unforeseen circumstances, we will notify you via email or phone.

2. Shipping Methods and Costs

We offer various shipping methods, including:

• Standard Shipping: Delivery within 5 business days.
• Expedited Shipping: Delivery within 3 business days.
• International Shipping: Delivery times vary based on location.

Shipping costs are calculated based on the shipping method, destination, and weight of the package. You can view the total shipping cost at checkout before confirming your order.

3. Shipping Locations

We currently ship to addresses within United States. International shipping is available for select regions. If your country is not listed at checkout, please contact us at joel@panamericangem.com for further assistance.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

5. Shipping Timeframes

Estimated delivery times:

• Domestic Orders: 5 to 7 business days.
• International Orders: 15 to 25 business days, depending on the destination country and customs clearance.

Please note that delivery times may vary depending on the shipping destination, carrier delays, and holidays.

6. Customs, Duties, and Taxes

Pan American Gem is not responsible for any customs fees, duties, or taxes imposed on international orders. All fees imposed after the package has been shipped are the responsibility of the recipient.

7. Lost or Damaged Packages

We are not liable for any products lost or damaged during shipping. If your order arrives damaged, please contact the shipment carrier or our support team to file a claim. Please save all packaging materials and damaged goods before filing a claim.

8. Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at joel@panamericangem.com. Once an order has been shipped, we cannot modify the shipping address.

9. Undeliverable Packages

If your package is returned to us due to an incorrect or incomplete address, we will contact you to confirm the correct shipping address. Additional shipping charges may apply for re-shipment.

10. Contact Us

For any questions regarding shipping, please contact us at joel@panamericangem.com.